1.
Brief: Call Center Operations and SLA Monitoring Blueprint Brief
This guide explains how you can monitor call trends and dynamics, agent performance and service level agreements with the Call Center and SLA Monitoring Blueprint.
Date: 05 Nov 2009
2.
Brief: How Univar USA uses DB2 for z/OS to build a Smarter Planet
Univar USA faced a turning-point decision when faced with increased growth and a computing environment that could not meet growing information technology demands.
Date: 05 Nov 2009
3.
Brief: IBM InfoSphere Foundation Tools: Deliver trusted information to drive breakthrough business results
The paper also discusses the capabilities of InfoSphere Foundation Tools and provides proof points through customer scenarios on the productivity, acceleration and risk reduction benefits.
Date: 01 Nov 2009
4.
Brief: A smarter approach to archiving.
Struggling with your organization’s information explosion? Unable to manage complex information infrastructures and runaway storage costs? Can’t unlock knowledge residing within your information especially when challenged? Learn how the IBM Smart Archive strategy can save you time and money and put you on a path to success.
Date: 30 Oct 2009
5.
Brief: InfoSphere Content Collector software: more than e-mail, more than archiving, more than an isolated solution.
InfoSphere Content Collector is a key part of the IBM Smart Archive strategy. It helps organizations gain a deeper understanding of what information to archive and reduce runaway storage costs. It improves your ability to locate, collect, organize, analyze, trust and leverage information. Learn more.
Date: 22 Oct 2009
6.
Brief: SCOR Performance Blueprint Application Brief
This brief demonstrates a Web-based performance management application for the industrial sector that follows the methodology of the Supply Chain Operations Reference Model.
Date: 05 Oct 2009
7.
Brief: IBM Cognos solutions for healthcare
Learn how healthcare organizations are reducing costs, improving care and making better decisions with IBM Cognos software.
Date: 25 Sep 2009
8.
Brief: Storing, finding and managing content in the digital enterprise
The growth of rich media - video, audio and images - in processes and practices across the enterprise - escalates the need to include DAM (Digital Asset Management) in ECM solutions. Lean how the IBM ECM portfolio and ECM partners leverage DAM capabilities.
Date: 23 Sep 2009
9.
Brief: Uniting BPM and ECM for increased business agility and responsiveness
Learn how Agile ECM enabled by FileNet Business Process Manager can help you optimize your critical business processes and streamline your business to meet today's economic challenges.
Date: 17 Sep 2009
10.
Brief: Advancing Collaboration within the Aerospace and Defense Product Lifecycle Ecosystem
Becoming an ‘innovator’ in collaboration may be the key to dominating product lifecycle management
Date: 31 Aug 2009
1-10 of
161 results | Next
