IBM Service Manager for Smart Business

Designed and priced for the growing mid-sized organization

IBM Service Manager for Smart Business streamlines your service support operations through ITIL V3.0 aligned focused service desk capabilities.

IBM Service Manager for Smart Business provides a cost effective and ITIL® aligned service desk solution to small to medium size organizations.

Streamline your service support operations through ITIL® V3 aligned service request, incident, problem and change management applications
Reduce mean time to resolution through built-in knowledge management application and remote diagnostics tooling
Expanded service management features including a simple, light-weight IT asset discovery tool and improved log access for faster serviceability
Improve your operational efficiency through role-based start centers, dash boards, key performance indicators (KPI), work management and reporting
Accelerate time to value by leveraging out of the box best practice contents
Measure end user satisfaction through built-in survey application
Reduce service desk ticket volume through web based self help portal for your employees
Provide end-to-end support to your IT infrastructure by integrating it with Application Manager appliance
Operating systems supported: Linux