Maximo for Service Providers

Steigert die Kundenzufriedenheit durch eine effektive Verwaltung von Ressourcen durch Serviceanbieter

IBM Maximo for Service Providers unterstützt die Verwaltung von Ressourcen für mehrere Kunden mit einer einzigen implementierten Instanz

IBM Maximo for Service Providers reduziert die Gesamtbetriebskosten und erhöht Rentabilität und Kundenzufriedenheit durch die Verwaltung der Ressourcen Ihrer Kunden.

  • Ermöglicht eine detaillierte und genaue Rechnungsstellung mit einem Prüfungs- und Genehmigungsvorgang.
  • Reduziert die Gesamtbetriebskosten durch Nutzung einer einzigen implementierten Instanz zur Verwaltung mehrerer Kunden.
  • Verbessert die Effizienz der Servicebereitstellung mit einer automatischen Benachrichtigungsfunktion und automatischen Zuweisungen.
  • Verwaltet mehrere Kunden mit vielen physischen Standorten und bietet eindeutige Kundenvereinbarungen und Regelungen zur Festlegung von Berechtigungen für Services und Preisgestaltung.
  • Basiert auf führender, standardisierter Technologie: Webarchitekturplattform auf der Grundlage von J2EE mit erweitertem Geschäftsprozessmanagement auf Basis von SOA, Webservices und XML.

Funktionen und Vorteile (US)

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Features, advantages and benefits
FeaturesAdvantagesBenefits
Billing Functionality Rich functionality allows for multiple billing methods across managed assets and services. Gives a service provider visibility into all of the costs of maintaining assets and providing services. Provides transparency for the customer into their usage of those assets and services.
Customer Agreements One repository for data such as a listing of the Services you will provide to your customers; the SLAs to provide them; the prices that will be charged and the ability to monitor the process around delivering these services. Documentation of the services that will be performed for the customer. Entitlement checks against these agreements allowing you to ensure the Customer is entitled to that service under the requested conditions, and, most importantly, the prices that will be charged for the services provided.
Response Plans Functionality includes the ability to automatically assign the appropriate person or team responsible for handling each request, will select the appropriate job plan or template to accomplish the requested work, will notify the appropriate individuals about the work in process, and will determine the next steps that are needed. Provides for a smooth and consistent response to any request from customers. Provides visibility for Service Provider mgmt and the customer on the progress of the response.
Multi-Customer Operation Complete segregation of customer data. Provides the ability to run multiple customers on one instance. Reduced cost for maintenance and upkeep.
Interactive, Action Based Workflows Comprehensive engine allowing you to automate service delivery. Ensures consistency of service delivery and process management.
Versatile Reporting Engine Report tooling includes canned reports, Key Performance Indicators displayed on a dashboard, Ad Hoc Query functionality and a query wizard allowing users to define and schedule their own reports. Provides Service Provider management with in depth results on their business.

Business benefits

The Key Business benefits of the product to the Service Providers include:

  • Reduced costs via improved efficiency of operations

  • Increased revenue via accurate pricing

  • Improved cash flow via -

- Timely and accurate billing
- Customer pre-approval of the billing of completed work

  • Contract Management and Procurement

  • Built-in Configuration Tools; user-configurable workspace

  • Role-based KPIs & dashboards

  • Interactive action-based workflows

  • Comprehensive Escalation and Notification Management

  • Asset Repository

  • Reconciliation of deployed versus authorized assets

  • Self-service user Requisitioning and Order Approval workflows

  • 160 out of the box, role-based reports

  • Query wizard for users to define and schedule their own reports

  • Browser based application

  • Standard integration capability included

Product requirements

The product requirements and configuration matrix apply to the following products: IBM Maximo Asset Management, Tivoli Asset Management for IT, Tivoli Change and Configuration Management Database, Tivoli Provisioning Manager, IBM Tivoli Release Process Manager, Tivoli Business Continuity Process Manager, Tivoli Service Request Manager, Tivoli End Point Manager, and Tivoli Service Automation Manager.

IBM Maximo 7.5 Minimum Hardware and Software Requirements:
IBM® Maximo® uses an n-Tier architecture, which lets you deploy Maximo across one or more tiers. You can run Maximo on a single physical server or across multiple servers depending on the number of users and the hardware.

IBM Maximo and related products are part of a family of products with similar minimum hardware and software requirements. Use the link below to see the latest requirements for the Client Workstation, Application Server and Database Server.

IBM Maximo Software Configuration Matrix:
There are a number of combinations of operating systems, databases, applications servers, browsers, and report writers. Use the link below to access the current configuration matrix for the Maximo and the rest of the related family of products. This link includes configurations, languages, and platforms details

Additional Usage Restrictions:
Learn more about additional Usage Restrictions that may apply to this product. For more details, please refer to the Announcement Letter for the respective product.

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Maximo for Service Providers

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