Tivoli Service Request Manager

Kaufen Sie Tivoli Service Request Manager

IBM Software Subscription und Support ist für das erste Jahr im Software-Preis enthalten.

Sie können die Software nach dem Kauf online herunterladen - keine Lieferkosten

*Features, advantages and benefits*
Features	Advantages	Benefits
Incident and Problem Management support the prioritization of fixing the end user’s problem over root cause analysis to increase service levels and employee productivity.	End-user self service provides an easy-to-access, browser-based user interface to submit tickets, view updates and search solutions.	Email listener efficiently processes inbound emails into service requests.
Ticket templates save time by pre-populating work order fields with information found in the service request.	Searchable solutions provide quick access to solutions for specific service requests and help build the internal knowledgebase.	Built-in Configuration Tools allow users to quickly and easily make changes to their workspace, user interface, workflows, reports and more.
Based on leading standards-based technology: web-architected platform built on J2EE with advanced business process management, based on SOA, web services and XML.

Tivoli Service Request Manager provides incident and problem management capabilities and unifies key service support and asset management processes.

Tivoli Service Request Manager supports various combinations of the following:

Microsoft Windows® 2003 & 2008 Standard, Enterprise and Datacenter editions (32 bit and 64 bit)
IBM AIX® V5.3 and 6.1 (64 bit)
Sun Solaris 10 SPARC
HP-UX 11i V2 PA-RISC and 11i V3 Itanium
SuSE Linux® Enterprise Server 9 and 10 (x86-32 & x86-64)
SuSE Linux Enterprise Server 9 and 10 System z®
Red Hat Enterprise Linux V4 & V5 (x86-32 & x86-64)
Red Hat Enterprise Linux V4 & V5 System z
Windows XP and Vista
IBM WebSphere® Application Server ND 6.1
Oracle WebLogic Server V9.2.2 on Solaris 10 OS using Oracle 10.2 db
Oracle WebLogic Server V9.2.2 on Windows 2003 Server OS using DB2® 9.5 Database
IBM DB2 Universal Database™ V 9.5
Oracle V10g and 11g
Microsoft SQL Server 2005 and 2008 Standard or Enterprise Edition
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