WebSphere Voice Server

Verbinden Sie mobile Mitarbeiter mit den Informationen und Anwendungen, die sie benötigen – jederzeit, überall und bedarfsgerecht.

Verlegen Sie den Arbeitsplatz an jeden beliebigen Ort. Mit drahtloser und sprachgesteuerter Middleware auf der Serverseite unterstützen Sie das breiteste Spektrum mobiler Netzwerke und eine große Zahl von Geräten auf der Clientseite. Ermöglichen Sie Benutzern von mobilen und festnetzgebundenen Telefonen, einfach per Sprache Geschäftstransaktionen durchzuführen oder Informationen abzurufen.

Funktionen und Vorteile

Die Sprecherverifizierung von WebSphere Voice Server basiert auf Java und nutzt die hoch skalierbaren und stabilen J2EE-Services (Java 2 Enterprise Edition) von WebSphere Application Server. Die Lösung nutzt alle Vorteile von WebSphere Application Server für die Sprecherverifizierung, darunter:

  • Reduzierte Implementierungskosten durch Integration in die IT-Infrastruktur.
  • Zentrale und einheitliche Verwaltung.
  • Erweiterte Systemüberwachung.
  • Gesteigerte Zuverlässigkeit.
  • Vereinfachte Fehlerermittlung.

Die Sprecherverifizierungstechnologie verschafft Kunden echte Wettbewerbsvorteile. Die Sprecherverifizierung von IBM bietet ein grammatik-, sprach- und textunabhängiges Authentifizierungsverfahren. Sie können sich registrieren, indem Sie einen beliebigen Text in einer beliebigen Sprache sprechen: Das System verifiziert Ihre Identität ohne Probleme! Einige Vorteile der Sprecherverifizierung:

  • Unabhängigkeit von der Sprache
    • Eine Sprecherverifizierungsengine kann alle Sprachen verarbeiten.
    • Der Sprecher kann sich in einer Sprache registrieren und in einer anderen verifiziert werden.
  • Unabhängigkeit vom Text
    • Der Benutzer kann einen beliebigen Text sprechen, ohne an eine bestimmte grammatische Vorgabe oder einen vordefinierten Wortlaut gebunden zu sein.
  • Sprecherüberwachung
    • Kontinuierliche Überwachung von ganzen Gesprächen, um sicherzustellen, dass der verifizierte Sprecher alle Systemanfragen beantwortet hat.
  • Sprecherwechselerkennung
    • Es kann eine Benachrichtigung ausgegeben werden, wenn während eines Gesprächs ein anderer Sprecher erkannt wird (beispielsweise, wenn eine Person anruft und dann eine andere Person das Gespräch übernimmt).

Ihre Self-Service-Telefonanwendung kann diese Flexibilität nutzen und einen wirklich integrierten und unaufdringlichen Verifizierungsprozess bereitstellen. Da alles, was Sie als Teil eines Transaktionsdialogs sagen, zur Verifizierung Ihrer Identität verwendet werden kann, ist es nicht notwendig, sich einen Identifizierungstext zu merken oder einen separaten Verifizierungsprozess durchzuführen. So können Sie beispielsweise in einem einzigen Dialog nach einer Kontonummer fragen und veranlassen, dass diese erkannt und der Anrufer verifiziert wird.

IBM verfügt über mehr als 60 Patente und 30 wissenschaftliche Arbeiten im Zusammenhang mit seiner Sprecherverifizierungstechnologie, darunter ein Patent, das als eines der "Five Killer Patents" vom MIT Technology Review Magazine (Ausgabe Mai/2004) ausgezeichnet wurde.

Darüber hinaus ist zur Erweiterung der Sprecherverifizierung ein Policy-Manager-Serviceangebot erhältlich, das die Sprecherverifizierungsfunktion von WebSphere Voice Server ergänzt. Der Policy Manager fügt der Interaktion einen dynamischen Frage- und Antwortdialog hinzu und erhöht so die Sicherheit durch die Überprüfung kundenspezifischer Informationen in Kombination mit einem Voiceprint des Kunden.

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Features and benefits

WebSphere Voice Server V6.1.1 is a software product that can be integrated with other software and hardware telephony products to speech-enable these products and their associated applications.

By using an application developed with WebSphere Voice Server, you can place a telephone call from either a landline or mobile phone.

  • A separate telephony server answers this telephone call.

  • The telephony server fetches a VoiceXML document from an application server, such as WebSphere Application Server.

  • The telephony server then interprets this document and requests either synthesis or recognition to occur on WebSphere Voice Server.

  • With WebSphere Voice Server V4.2 for AIX, WebSphere Voice Response acts as the telephony server and communicates with WebSphere Voice Server, which listens to the speaker and recognizes words.

  • With WebSphere Voice Server V6.1.1 and 5.1.x for MRCP, the third-party IVRs and VoiceXML gateway communicate with WebSphere Voice Server, which listens to the speaker and recognizes words.

  • These recognized words are then passed to the application, running on an application server such as WebSphere Application Server.

  • WebSphere Voice Server then uses the text to synthesize speech, which the telephony server routes back to the handset where the caller can hear it.

The following are examples of how WebSphere Voice Server can be used:

  • Voice-enabling server applications:
    • Using open voice standards, software server applications, built on open industry standards, can be enabled for voice access. This allows users to access voice-enabled Web applications by using a telephone either wired or wirelessly.
    • You can enable voice on existing DTMF and pre-recorded audio IVR applications with speech recognition and text-to-speech (TTS) capabilities.
  • Voice-enabling Web applications - You can enable voice on Web applications with a combination of products that includes:
    • IBM speech recognition and TTS engines for accepting voice input and generating synthesized speech output.
    • WebSphere Voice Server application for testing your installation and configuration.
    • WebSphere Voice Toolkit for Eclipse or IBM Rational SDP
  • Support software for integration with the following telephony platforms:
    • WebSphere Voice Response for AIX V4.2 (using the included WebSphere Voice Server V4.2 product).
    • WebSphere Voice Response V4.2 using the Version 6.1.1 and 5.1.3 products.
    • Third-party IVRs and VoiceXML gateways that are qualified and interoperate with the WebSphere Voice Server V6.1.1 and 5.1.x using MRCP.
  • Speech-enabling IVR application - The speech-enabling IVR application includes:
    • IBM speech recognition and TTS engines for recognizing voice input and generating synthesized speech output.
    • An application for testing your installation and configuration.
    • Support for system management functions.
    • Support software for integration with WebSphere Voice Response for AIX V4.2 (WebSphere Voice Server V4.2 only).
    • Support software for integration with WebSphere Voice Response V4.2 (WebSphere Voice Server 6.1.1 and 5.1.3).

WebSphere Voice Server V6.1.1 product features

  • Ability to utilize the J2EE architecture and Enterprise JavaBeans for core functionality. WVS runs as an Enterprise Application in WebSphere Application Server V6.1, extending WebSphere Application Server reliability, scalability, and availability to the WVS 6.1.1 server.
  • Support for MRCP V1 Draft 4, Speech Recognition Grammar Specification (SRGS) 1.0, and Speech Synthesis Markup Language (SSML) 1.0.
  • Support for Semantic Interpretation for Speech Recognition (SISR) - W3C Working Draft 1, dated April 2003.
  • Capability to barge-in, which allows a user to interrupt the dialog and respond to a prompt.
  • Grammar-based speech recognition, including support for dynamic grammars.
  • Support for speaker verification integrated into the product installer.Speaker verification was previously made available as WebSphere Voice Server Feature Pack for Speaker Verification
  • $GARBAGE support for US English and German for the Viterbi decoder on Linux, US English on Windows
  • Support for FreeForm Commands (FFC) SLMs
  • SLM Offline Compiler for Viterbi SLMs (not for use with FFC) on Linux Grammar Offline Compiler
  • New 5th generation US English male voice and German male and female TTS voices.
  • US English male and female 22KHz TTS voices
  • Auditing feature
  • System administration leveraging WebSphere Application Server Network Deployment V6.1, which includes the WebSphere Application Server System Administrator's Console for ease of configuration, administration, troubleshooting, and reviewing log and trace information. WVS V6.1.1 provides additional voice-specific administration panels to facilitate configuration, monitoring, and troubleshooting.
  • WebSphere Application Server Network Dispatcher Edge Components (included with WebSphere Application Server Network Deployment) in front of a multi-machine WVS install to allow IP spraying. This allows machines to be taken out of service for maintenance and automatic failover and provides for scaling of the MRCP server.
  • WebSphere Application Server Network Deployment Manager, which allows a single WebSphere Application Server System Administrator's Console to manage a network of WVS V6.1.1 machines.
  • Improved performance
    • Restructured engine for improved performance
    • Support for Viterbi recognition (all languages)
    • Online adaptation for improved recognition in noisy environments
  • Updated platform support
    • Support for WebSphere Application Server version 6.1
    • Support for Red Hat Enterprise Linux® versions 4.6 and 5.1
    • Support for Windows® Server 2003 Enterprise Edition with Service Pack 1 or 2
    • Support for Windows XP (for WebSphere Voice Toolkit)

WebSphere Voice Server V5.1.x product features

  • Ability to utilize the J2EE architecture and Enterprise JavaBeans for core functionality. WVS runs as an Enterprise Application in WebSphere Application Server V5.1, extending WebSphere Application Server reliability, scalability, and availability to the WVS 5.1.x server.

  • Support for MRCP V1 Draft 4, Speech Recognition Grammar Specification (SRGS) 1.0, and Speech Synthesis Markup Language (SSML) 1.0.

  • Support for Semantic Interpretation for Speech Recognition (SISR) - W3C Working Draft 1, dated April 2003.

  • Capability to barge-in, which allows a user to interrupt the dialog and respond to a prompt.

  • Grammar-based speech recognition, including support for dynamic grammars.

  • WebSphere Voice Server Feature Pack with SV for WebSphere Voice Server V5.1.3 provides a grammar-, language- and text-independent mechanism for speaker verification. Enroll and verify saying anything, in any language!

  • System administration leveraging WebSphere Application Server Network Deployment V5.1, which includes the WebSphere Application Server System Administrator's Console for ease of configuration, administration, troubleshooting, and reviewing log and trace information. WVS V5.1.x provides additional voice-specific administration panels to facilitate configuration, monitoring, and troubleshooting.

  • WebSphere Application Server Network Dispatcher Edge Components (included with WebSphere Application Server Network Deployment) in front of a multi-machine WVS install to allow IP spraying. This allows machines to be taken out of service for maintenance and automatic failover and provides for scaling of the MRCP server.

  • WebSphere Application Server Network Deployment Manager, which allows a single WebSphere Application Server System Administrator's Console to manage a network of WVS V5.1.x machines.

Language support
The following information identifies language ASR (Automatic Speech Recognition) and TTS/CTTS (Concatenative TTS) support for each connection:


LanguageWebSphere Voice Server V4.2 - WebSphere Voice Response/ AIXWebSphere Voice Server V5.1.x (MRCP) - LinuxWebSphere Voice Server V5.1.x (MRCP) - WindowsWebSphere Voice Server V5.1.x (MRCP) - AIX
U.S. English Yes Yes Yes Yes
U.K. English Yes Yes Yes Yes
Australian English:* - Yes Yes Yes
*Note: Speech Recognition only, use U.K. English CTTS. - - - -
Brazilian Portuguese Yes - - -
Canadian French Yes Yes Yes Yes
French Yes - - -
German Yes Yes Yes Yes
Italian Yes - - -
Latin American Spanish - Yes Yes Yes
Spanish Yes - - -
Japanese Yes Yes Yes Yes
Korean Yes - - -
Cantonese Chinese Yes - - -
Simplified Chinese Yes Yes Yes Yes

Complimentary copies of the following products are included:


  • WebSphere Application Server Network Deployment
    This is a restricted license for use by the WVS product only.

  • WebSphere Voice Toolkit that includes the following features that allow application developers to easily add voice technology to middleware applications:

    • An integrated development environment (IDE), a Communication Flow Builder editor, a VoiceXML editor, a CCXML editor, a Lexicon editor, and editors for creating grammars written in SRGS (XML or ABNF)

    • VoiceXML 2.0 and VoiceXML 2.1 support

    • Conversion tools for VoiceXML, audio, and grammar files.

    • A Pronunciation Builder, Audio Prompt Manager, Audio recorder, Grammar Weighting, Transcription tool and Batch Grammar Test tool.

    • Voice Trace Analyzer for use with WebSphere Voice Server log files.

    • Plug-ins and tools for developing grammars and pronunciations for use with WebSphere Voice Server.


  • WebSphere Application Server which can be used for internal evaluation and for the development, demonstration, and testing of applications. It provides open standards, the core element in many e-business solution offerings, by offering a rich set of application deployment services and transaction management.

  • WebSphere Edge Components and WebSphere Supplements (for IBM HTTP Server)

Accessibility
WebSphere Voice Server for Multiplatforms is a voice application enabler, which appeals to the major user groups impacted by speech technology-system administrators, application developers, and application end users. WebSphere Voice Server V6.1.1 provides the following accessibility features for each user group:


  • System administrators:

    • Provides accessible administration and monitoring interfaces for speech technology resources.

    • Offers text through standard system function calls or through an application programming interface (API), which supports interaction with assistive technology.

    • Provides accessible documentation.


  • Telephone callers (end users):

    • Offers the capability of providing people with visual, manual, and/or mobility impairments access to business data and services using auditory user interfaces.

    • Helps businesses comply with Section 508 of the Americans with Disabilities Act.


  • Application developers:

    • Provides an accessible development environment for speech applications.




For technical details, click here.

System requirements

The following requirements must be met to support the basic installation and use of WebSphere Voice Server:

WebSphere Voice Server V6.1.1


Operating SystemSoftwareHardware
Linux Operating system:

Red Hat Enterprise Linux ES/AS for Intel 4 update 6 (Kernel 2.6) ;
Red Hat Enterprise Linux Server Version for Intel 5 update 1 (Kernel 2.6)		 Third-party IVRs or VoiceXML2.0 / VoiceXML 2.1 gateways that interoperate with the WebSphere Voice Server V5.1V6.1.1 using MRCP V1 draft 4 can be used

Supported hardware platforms for WebSphere Voice Server V5.1.xV6.1.1 include Linux systems that meet the minimum hardware criteria defined below. *


Processor: x86 1GHz or equivalent (minimum)

Memory (RAM): 3 GB (default install); 2 GB (minimum) **

Available Disk Space: 3 GB ***


Network: TCP/IP

Other: DVD
Windows 2003 Operating system:

Microsoft Windows Server 2003 Enterprise edition with SP1 or SP2		 Third-party IVRs or VoiceXML2.0 / VoiceXML 2.1 gateways that interoperate interoperate with the WebSphere Voice Server V6.1.1 with the WebSphere Voice Server V5.1 using MRCP V1 draft 4 can be used

Supported hardware platforms for WebSphere Voice Server V6.1.1 include Windows systems that meet the minimum hardware criteria defined below *:

Processor: x86 1GHz or equivalent (minimum)

Memory (RAM): 3 GB (default install); 2 GB (minimum) **

Available Disk Space: 3 GB ***

Network: TCP/IP

Other: DVD
* The minimum configuration can support a single ASR and TTS engine in a development environment. For a production environment, make sure you analyze your hardware capabilities and requirements and make adjustments as necessary.


** By default, WVS will install the best voice available for the language you select. You can run WVS in 2GB if you change the default installation configuration to load only one non-5th generation voice



*** Allows for one male and one fifth generation voice; however, your disk space requirements will vary depending on the voices you plan to install.

See the WebSphere Voice Server Information Center for additional information.

WebSphere Voice Server 5.1.x


Operating SystemSoftwareHardware
AIX Operating system: AIX 5L V5.3 Third-party IVRs or VoiceXML2.0 / VoiceXML 2.1 gateways that interoperate with the WebSphere Voice Server V5.1 using MRCP V1 draft 4 can be used

Supported hardware platforms for WebSphere Voice Server V5.1.x include AIX systems that meet the minimum hardware criteria defined below

Processor: pSeries 1 GHz (minimum)

Memory (RAM): 2 GB (minimum)

Available Disk Space: 3 GB

Network: TCP/IP

Other: CD-ROM
Linux Operating system: Red Hat Enterprise Linux WS/ES/AS for Intel 3.0 with Update 1 or Update 3 or Update 4 (2.4 Kernel, 32 bit only); Red Hat Enterprise Linux version 4 update 2; or SUSE Linux Enterprise Server 8, powered by United Linux 1.0 (SLES-8) (Intel) with Service Pack 2a or 3 (32 bit only) Third-party IVRs or VoiceXML2.0 / VoiceXML 2.1 gateways that interoperate with the WebSphere Voice Server V5.1 using MRCP V1 draft 4 can be used

Supported hardware platforms for WebSphere Voice Server V5.1.x include Linux systems that meet the minimum hardware criteria defined below

Processor: x86 1GHz (minimum)

Memory (RAM): 2 GB (minimum)

Available Disk Space: 3 GB

Network: TCP/IP

Other: CD-ROM
Windows 2003 Operating system: Microsoft Windows Server 2003 Enterprise and Standard editions (32 bit only) Third-party IVRs or VoiceXML2.0 / VoiceXML 2.1 gateways that interoperate with the WebSphere Voice Server V5.1 using MRCP V1 draft 4 can be used

Supported hardware platforms for WebSphere Voice Server V5.1.x include Windows systems that meet the minimum hardware criteria defined below:

Processor: x86 1GHz (minimum)

Memory (RAM): 2 GB (minimum)

Available Disk Space: 3 GB

Network: TCP/IP

Other: CD-ROM

WebSphere Voice Toolkit 6.1.0


Operating SystemSoftwareHardware
Windows XP Professional For use with WVS V6.1.1, WVS V5.1.3 and WVR V4.2.

The Voice Toolkit is supported on Microsoft Windows XP Professional with Service Pack 2 or higher

An installed version of Eclipse 3.2 with Web Tools Platform 1.5.2, running in a Java 1.5.0 Runtime Environment (all included in IBM Rational SDP 7.0).		 System suitable for running Microsoft Windows XP

System suitable for running your configuration of Eclipse 3.2 with the Web Tools Platform 1.5.2

Minimum of an Intel(R) Pentium(R) III 2 GHz processor or equivalent

2 GB RAM

A display adapter setting of at least 256 colors and 800 x 600 resolution or higher (1024 x 768 resolution recommended)

Sound card and speakers for audio playback

100 MB minimum free disk space

WebSphere Voice Toolkit V 6.0.1


Operating SystemSoftwareHardware
Windows XP Professional For use with WVS V5.1.x, WVS V4.2, WVR V4.2, and WVAA V5.0

Microsoft Windows XP (Service Pack 1, or later)

An installed version of the Rational Software Development Platform 6.0.1. This includes Rational Web Developer (RWD), Rational Application Developer (RAD), or Rational Software Architect (RSA). The Installation program will not permit installation on any other platform.		 System suitable for running Microsoft Windows XP

System suitable for running Rational Web Developer (RWD), Rational Application Developer (RAD), or Rational Software Architect (RSA)

Minimum of an x86 800 MHz processor or equivalent (1.0 GHz recommended), 1 GB RAM

A display adapter setting of at least 256 colors and 800 x 600 resolution or higher (1024 x 768 resolution recommended)

Sound card and speakers for audio playback

800 MB minimum free disk space (in addition to the disk space requirement for RAD/RWD/RSA), plus additional space for the installation options selected by the user

For installation, an additional 800 MB temporary space on the drive specified in your user TMP environment variable

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WebSphere Voice Server

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