Tivoli Netcool Service Quality Manager

Combines service quality management (SQM) and service level agreement (SLA) to manage telecommunications service quality.

It provides a real-time, end-to-end view of a service to enable Service Providers to understand service quality from the customer’s perspective.

  • Monitors and improves the quality of each customer experience, resulting in more effective customer care and increased customer satisfaction.
  • Responds to network issues based on corporate directives such as revenue, profitability, service and customer impact.
  • Provides product differentiation to your enterprise sales team by offering guaranteed service level agreements (SLAs) to attract and retain high-value enterprise customers.
  • Enables the successful, rapid introduction of new services that you can offer with confidence in their service quality.
  • Identifies high-priority problems quickly and accurately with powerful root-cause and impact analysis.
  • Offers comprehensive data collection capabilities and extensive pre-established service models with full KQI/KPI mapping and reporting.

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Features, advantages and benefits
FeaturesAdvantagesBenefits
Monitors and improves the quality of each customer experience through unified view of service quality. Responds to network issues based on corporate directives such as revenue, profitability, service and customer impact. Results in more effective customer care and increased customer satisfaction.
Monitors and reports on conformance to individual Service Level Agreements (SLAs) with important customers. Enables network operations to prioritize network issues based on key customers and SLAs. Provides product differentiation to your enterprise sales team by offering guaranteed service level agreements (SLAs) to attract and retain high-value enterprise customers.
Enables the successful, rapid introduction of new services that you can offer with confidence in their service quality. Identifies high-priority problems quickly and accurately with powerful root-cause and impact analysis. Increases uptake and continued usage of new, revenue-producing services.
Offers comprehensive data collection capabilities and extensive pre-established service models with full KQI/KPI mapping and reporting. Supports rapid introduciton of service quality management functionality based on pre-built models for popular services. Lowers costs and reduces time associated with Service Quality and SLA Management deployment.

Business benefits

IBM Tivoli Netcool Service Quality Manager combines service quality management (SQM) and service level agreement (SLA) management to manage and improve telecommunications service quality. It provides a real-time, end-to-end view of a service to enable Service Providers understand service quality from the customer’s perspective.

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Tivoli Netcool Service Quality Manager

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