Sterling Always In Stock

Sterling Always In Stock combines cross-channel order management with seamless integration capabilities enabling retailers to locate available product and save the sale.

When your customer is faced with an out-of-stock product, Sterling Always in Stock enables your sales associate or call center agent to find the desired item in stock, determine offer fulfillment options, and consummate the sale while the customer is still in the store or on the phone.

Determines optimum fulfillment method
Enables real-time lookup of available to promise inventory
Recommends optimum fulfillment locations
Reserves inventory at fulfillment location
Interfaces with existing point of sale systems to capture the order
Triggers integrated pick/pack/ship notice
Triggers instructions for alternate store fulfillment

IBM Sterling Always in Stock includes a packaged implementation service component enabling you to achieve a well-defined ROI that can be met within 12 months. Sterling Always in Stock is available in a variety of deployment and operational models to meet your business needs, and can be delivered on premise or on demand with additional options for managed services. Sterling Always in Stock includes key capabilities including:

Real-time Enterprise Integration - Establishes and maintains secure, real-time, cross-channel connectivity to inventory pools, point of sale, fulfillment systems, financial applications and legacy systems

Configurable Sourcing and Fulfillment Logic - Uses retailer-defined business rules to select from eligible fulfillment options

Holistic Cross-Channel Visibility Into Available to Promise (ATP) Inventory - Provides a single view of all available-to-promise inventory regardless of channel or location

Process-Driven User Interface - Guides store associates and call center agents through: