Commerce

Transform commerce by placing the customer at the center of business operations

Deliver the perfect order. Click to learn more.

Altimeter Group - Why Now's the Time to Launch Your eCommerce Initiative

Overview

At IBM, we believe that the process of commerce, the exchanging products and services with consumers or companies, is changing rapidly as customers adopt new ways to do business with you. To be successful, companies need to transform commerce through a unified approach to marketing, selling and fulfillment processes across all available channels:

Differentiate your business by creating a compelling cross channel experience
Build loyalty by making it easy for customers to do business with you
Personalize the buying experience across all human, digital, social and mobile modes of interaction
Improve the customer experience with accurate delivery dates and by offering alternative fulfillment options

What we offer

Selling Solutions
Delivers a seamless, customer-centric buying experience for products and services across all available channels.
Order Management
Enables companies to manage the order lifecycle and orchestrate complex order fulfillment processes across a dynamic business network
Supply Chain Management
Provides planning and execution solutions to enable companies to anticipate, control and react to demand and supply volatility within the supply chain.
Decision Optimization (US)
Make better decisions by applying advanced analytics to automatically prescribe actions or strategies.

Featured products

WebSphere Commerce

Offer a seamless customer buying experience across digital and physical channels

Sterling Order Management

Coordinate order fulfillment from all channels and across the extended enterprise

ILOG ODM Enterprise

Enterprise-class software platform for building optimization-based custom planning and scheduling decision support applications

All products ― Commerce

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Decision optimization
Make better decisions by applying advanced analytics to automatically prescribe actions or strategies.
- IBM ILOG CP
- IBM ILOG CPLEX
- IBM ILOG CPLEX
- Optimization Studio Trials and Demos (US)
- IBM ILOG CPLEX CP Optimizer Trials and Demos (US)
- IBM ILOG CPLEX Optimizer Trials and Demos (US)
- IBM ILOG Inventory and Product Flow Analyst Trials and Demos (US)
- IBM ILOG LogicNet Plus XE Trials and Demos (US)
- IBM ILOG ODM Enterprise Trials and Demos (US)
- IBM ILOG OPL-CPLEX
- Analyst Studio
- Developer Edition
- IBM ILOG Transportation Analyst Trials and Demos (US)

Order management
Manage the order lifecycle and orchestrate complex order fulfillment processes.
- Sterling Commerce

Selling
Deliver a seamless, customer-centric buying experience across all channels.
- Sterling Commerce
- Sterling Configure, Price, Quote
- WebSphere Commerce
- WebSphere Commerce Developer Editions

Supply chain management
Provide supply chain planning and execution capabilities across the extended enterprise.
- Sterling Commerce
- Sterling Warehouse Management System