Sterling Order Management

Collaborate with your suppliers and optimize your complex order fulfillment processes.

Coordinate order fulfillment processes across a dynamic business network of customers, suppliers, and partners

IBM Sterling Order Management orchestrates cross-channel selling and order fulfillment processes across a dynamic business network of customers, suppliers, and partners.

IBM Sterling Order Management provides robust cross-channel functionality that can intelligently broker orders across many disparate systems, provide a global view of all inventory across the supply chain, and help you make changes to business processes based on changing market conditions.

Orchestrate order fulfillment across the extended enterprise with intelligent sourcing
Gain a single unified view of all supply and demand
Proactively detect fulfillment issues across the entire supply chain
Optimize inventory utilization and reduce operational costs by intelligently sourcing and scheduling orders
Increase customer satisfaction by providing real-time order visibility through a central order repository
Improve order fill rates and cycle time through automated and customized fulfillment processes

Sterling Order Management can help you coordinate order fulfillment processes across your customers, suppliers, and partners. Enhance customer satisfaction with world-class order fulfillment capabilities that include:

Distributed Order Management

Aggregates, manages, and monitors orders from all channels
Intelligent sourcing engine coordinates fulfillment across the extended enterprise
Connect to internal and external supply participants and systems
Enable customized, line-level order fulfillment

Global Inventory Visibility

Consolidates inventory information from multiple systems, generating a single view of all supply and demand
Provides accurate available to promise dates for all inventory locations
Provides users with role-specific views of inventory
Offers advanced inventory search capabilities

Reverse Logistics

Track return order execution in real-time
Monitor items throughout the return and repair process and automate the procedure that returns items to stock
Track reverse inventory back to the appropriate location, including partner locations, based upon flexible business rules

Delivery and Service Scheduling

Schedule add-on services at the time of order transaction
Rules-based promising, provider selection, and crew allocation
Monitor service and delivery execution based on agreed-upon service parameters
View resource capacity and schedule based on type of service and product being sold

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