WebSphere Voice Response for AIX

IBM® WebSphere® Voice Response for AIX® offers an Interactive Voice Response (IVR) system for enterprises and telcos

It is one of the preferred telephony platform connection environments for WebSphere Voice Server-software resources for developing and deploying speech solutions.

• Supports speech recognition technologies that can replace traditional telephone keypad input with more natural voice responses and is highly scalable to support thousands of Public Switched Telephone Network (PSTN) connections
• Complements WebSphere Voice Server V4.2 and V5.1, making it possible to create integrated Web and telephone self-service access to your business data and processes
• Enables Java™ and VoiceXML service creation environments for developing Web and telephone self-service applications that are easy to integrate when combined with the IBM Rational® Software Development Platform or WebSphere Studio
• Includes VoiceXML and Call Control XML industry-standard programming environments for telephony channel handling and voice call processing when integrated with WebSphere Portal Server, for a Business Portal Multichannel access point for voice-enabled e-business solutions
• Allows inclusion of WebSphere Voice Server for speech-enabled applications such as speech recognition or text-to-speech, and if required, WebSphere Voice Response and WebSphere Voice Server can be used together for non-IBM application server solutions
• Provides the self-service channel in many contact/call center solutions and can be deployed between the telephone network and the call center switch, either behind the call center switch, or in front of the PBX or automatic call distribution (ACD) switch
• Can be used in IP contact/call center solutions with VoIP SIP support, and with products from the main Computer Telephony Integration (CTI) suppliers to enable self-service applications to support conversational speech for more natural and friendly customer interaction

View features and benefits

Learn more

• More product details (US)

Buy WebSphere Voice Response for AIX

MoreLess

• Scalable to 960 channels per physical machine using multiple logical AIX systems (LPARs)

• Multiple machines can be clustered for large deployments

• Choice of System p or BladeCenter hardware:

  • BladeCenter® - low footprint, power efficiency, support for SIP only
  • System p® - simple to use, power efficiency, support for SIP and TDM

• Scalable, redundant, and resilient centralized application management using shared network resources such as application servers, speech servers distributed across other machines

• Uses industry-standard Simple Network Management Protocol (SNMP) to enable centralized management of distributed systems

• Licenses can be managed centrally using License Use Management (LUM) tools and can be shared across multiple servers and sites

• WebSphere Voice Response is a proven platform that can deliver high availability 99.999 % uptime

• System p, BladeCenter, and AIX industrial strength support meeting Network Equipment Building Standards NEBS compliance

• AIX Version 6.1 and 7.1 - stable platform with minimal need for upgrades

• DB2 Version 9.5

• IBM HACMP and WebSphere Voice Response Single System Image (SSI) can be used to produce clustered solutions with host standby

• Simple Network Management Protocol (SNMP) to enable centralized management of distributed systems

• An open platform running under AIX allowing application development in W3C defined VoiceXML V2.0/2.1 and complimentary CCXML programming environments

• Continued support for proprietary WebSphere Voice Response programming environments (State Tables, Custom Servers, Java)

• Adapterless implementation (DTNA) to connect to next generation VoIP voice networks — (Voice over Internet Protocol using Session Initiation Protocol (SIP) network) Supports next-generation SIP networks with existing applications and services. For more details, refer to Related SIP RFCs

• Enhanced VoiceXML and CCXML application support for call information - Provides protocol specific tagging information in VoiceXML and CCXML. Support for individual call data session variables for the SIP and ISDN protocols. Access to signaling information allows development of new and enhanced services

• Support for IPv6

• For conversational speech applications, interoperability with MRCP-V.1.0-compliant speech technologies such as:

  • WebSphere Voice Server, V6.1 and V5.1
  • Nuance Speech Server 5.1.2 (Recognizer 9 and Vocalizer 5)
  • Loquendo Speech Server V7
  
  Speech recognition and text to speech is supported for VoiceXML applications. Text to speech only is supported for state table applications

• Integrates with 3rd party CTI offerings such as:

  • Genesys Framework version 7.5
  • Cisco ICM version 7.1

• Seamless migration from previous versions of WebSphere Voice Response for AIX

• Allows mixed TDM and SIP configurations

• Easy migration option from TDM to SIP based protocols

• Applications developed on previous WebSphere Voice Response releases remain compatible with WebSphere Voice Response V6.1 and across its supported telephony protocols