Tivoli Business Service Manager

IBM Tivoli Business Service Manager provides service health visibility & business context and prioritization for managing critical business services

IBM Tivoli Business Service Manager allows business and operations teams to manage the complex relationships between services and the supporting technology infrastructure

Provides real-time service visibility and health indicators, business context and impact to support response prioritization. This closely aligns Lines of Business and IT Operations teams allowing collaborative and holistic management of services and dynamic infrastructures such as cloud.

  • Multiple KPI historical time analysis and tracking.
  • Dynamic visualization of key performance indicators (KPIs) in real-time.
  • Real-time service status calculated against business indicators, not just underlying IT availability and performance.
  • Patented, non-intrusive real-time data access layer to leverage existing sources of asset data.
  • Real-time Service Level Tracking.
  • Out-of-box business service reporting and charting.
  • Granular user and role permissions to control views and filter.
  • Multi-customer role based dashboards with single product instance.
  • Extensive operating system platform support.
  • Tight integration with a large host of IBM Tivoli's products and many third-party data sources using patented technology.
  • Direct support to Autonomic Computing by providing real-time insight into the availability, performance, and integrity of e-business infrastructure, as well as the critical business services and processes that facilitate day-to-day business operations.
  • Efficiently works across platforms such as Microsoft, Distributed and Mainframe.
  • Operating system(s). List the high level operating system families the product runs on. For example: “Windows” rather than “Windows XP”.

Learn more

IBM Software
See what smarter software can do for you

Buy Tivoli Business Service Manager

IBM Software Subscription and Support is included in the product price for the first year.

Download software online after purchase - no shipping costs.

Not available to purchase online. Other ways to purchase or learn more.

Contact IBM

MoreLess


Features, advantages and benefits
FeaturesAdvantagesBenefits
Dynamically visualize key performance indicators (KPIs) in real-time Real-time service level tracking

Custom service visualization that integrates business and operational key performance indicators (KPIs), service status, health, consolidated events, and other real-time
business service intelligence in targeted, audience-specific dashboards		 Significant improvement in meantime to repair (MTTR) and accountability
Real-time Service Level Tracking Leverage not only availability, performance, and integrity information, but also business activity to determine true service health and business impact Protect return on investment (ROI) for lines of businesses and business units
Multi-customer role based dashboards with single product instance Single effective interface for service visibility and intelligence for both business and operational audience Reduced burden on technical support
Create service models using KPI status representing the business and the business impacts. Open and flexible approach to building service models that collects and analyses real-time data from virtually any IBM or third-party tool or data source Reduction in unscheduled downtime

Business benefits

IBM Tivoli Business Service Manager - Provides operational and business audiences with the service visibility and intelligence needed to effectively manage real-time service health, and business activity including, automated service modeling, service impact analysis, root cause analysis, and tracking of key performance indicators and SLAs in targeted dashboards.

Cloud and IT Optimization

Considering a purchase?

Contact IBM

Considering a purchase?

Tivoli Business Service Manager

IBM Software

*Pricing:  IBM Price excluding tax is above. IBM price including tax is tax is 105,288.00. For pricing inclusive of applicable sales taxes, "Tax" implies GST, VAT or other taxes that may be applicable for purchases in your country. Catalog prices are subject to change without notice. Taxes shown are estimates only and may be recalculated based on the billing and shipping address advised during check out. Passport Advantage customers will see their Relationship Suggested Volume Pricing during checkout.