Sterling Community Manager

IBM Sterling community management solutions help companies deal with the challenges of onboarding and managing their partner communities. The complexity of onboarding and managing partners often inhibits organizations from realizing the full benefits that B2B can provide. Sterling community management solutions provide a range of capabilities to help companies deal with the challenges of onboarding and managing their partner communities

Greater visibility into your community’s B2B capabilities
Reduce the cost and time to onboard trading partners
Build your B2B trading communities without adding resources
Survey and recruit business partners against your B2B initiatives
Connect, test and integrate your business processes with your partners
Better manage onboarding projects with greater visibility
Implement on-going management and support of your partner relationships and SLAs

Sterling Community Manager provides your organization with solutions designed to help you meet the challenges presented by the complexities of integrating with trading partners. Get the most out of your B2B integration with capabilities that include:

Capability	Description
Standardized, out-of-the-box onboarding programs	Programs include all of the necessary questions and steps to onboard partners to a particular standard or protocol Out-of-the-box programs cover key standards and protocols, including: AS2 SSH/SFTP AS3 PGP HTTP/HTTPS WebDAV FTP/FTPS X12 IBM Sterling Connect:Direct EDIFACT
Customizable programs	Allows you to tailor programs and questionnaires to meet the specific needs of your organization Ensures even the most complex onboarding requirements can be automated
Partner self-provisioning	Enables your partners to respond to programs and questionnaires via the Web Removes the need for multiple telephone conversations and e-mail exchanges with your partners
Multi-partner campaigns	Enables you to onboard or manage multiple partners simultaneously Massively increases the scale of communities that can be onboarded and managed
Internal routing	Orchestrates and automates complex validation and approval processes across internal teams Reduces time and effort involved, and engages the appropriate internal teams at the appropriate stage
Single view of multiple partner communities	racks partner onboarding status through system-generated real-time exception management alerts Dashboard provides a single view into the status of onboarding process activities for multiple partners
Partner profile and agreement management	Centralized management of each partner’s profile and agreements Partner information is re-usable as you extend partner relationships
Resource creation in Sterling B2B Integrator	Sterling Community Manager automatically creates and maintains the required partner profiles and agreements within Sterling B2B Integrator