Sterling Fax Conversion Services

Automate to reduce errors and cut costs

Many of your partners will continue to rely on faxes for years to come. Eliminate paper and automate your end of the fax transaction with a reliable fax conversion service.

IBM Sterling Fax Conversion creates a single, streamlined process that combines human and artificial intelligence to do it all. Converts inbound faxes, email and postal mail to EDI or XML, detects and handles errors, minimizes human intervention and drives down costs. We also provide access to original documents throughout the process.

Eliminates manual processes of dealing with faxes, email and postal mail.
Detects errors earlier and handles them more efficiently.
Improves reporting, archiving, and management of faxed documents.
Does not require your customers to change their way of doing business.

Sterling Fax Conversion Services increases efficiency and reduces errors among your trading partners that will continue to rely on faxes for years to come with capabilities that include:

Convert paper into electronic documents

For Fax-to-EDI conversion, fax images are processed through our character and keyword recognition software, and translated into data. Unrecognized characters are addressed manually, before receiving a second pass through the software. The data is then translated into EDI or XML. If a resolution cannot be reached, the document is processed according to predefined business rules.

Make it easy for your customers

You receive faxes because your business partners are comfortable with the way they do business; however, you want them to comply with your B2B programs. Making the process easy on your business partners should be a high priority.

Sterling Fax Conversion Services offers:

Toll-free calls with no busy signals – When your business partners send their faxes to our fax network, they will always get through—no busy signals.
Low impact on end users – We accept and extract data from your business partner’s current document without requiring them to use a common format

Reduce errors and their impact

Sterling Fax Conversion Services combine manual and automated processes into a single process to efficiently automate processing paper documents, and reduce associated errors.
Manually rekeying documents produces errors; however, with automation you reduce the number of errors in document processing; reduce the risk of shipping errors, returns, and restocking issues; and improve customer satisfaction.
Sterling Fax Conversion Services also enables documents to be checked against patterns and guidelines. If errors are detected, actions are taken based on the predefined error handling rules.

Exception handling and image archive

Our exception handling process identifies issues, and allows you to address exceptions in orders before they hit your EDI system. After corrections are made, the order is placed back into the work flow process, and delivered to your mailbox for processing. If at any time during the exception handling process you need to view the original document, you can get an electronic copy to import into your image archive, or we can set up an archive at our site.

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