FileNet System Monitor

Part of the FileNet P8 Platform

IBM® FileNet® System Monitor proactively monitors the health of IBM FileNet systems to increase uptime.

It helps organizations lower the cost of ownership, meet service level agreements and increase system uptime. Unique FileNet System Monitor (FSM) capabilities include:

• Support for the entire ECM Infrastructure on any distributed platform.
• Recommended by IBM Americas Techline as the tool of choice for Enterprise Infrastructure Monitoring of the ECM platform. Information Management Lab Services recommends FSM as the best practice solution for monitoring of a FileNet platform.
• Configurable roles to enable a gradual transition of responsibilities from the ECM Administrative staff to the Enterprise System Management team.
• Access to RPC level metrics from the Image Services, ISRA, Content Engine, and Process Engine Listeners. These metrics provide the most discrete level of metrics available to interpret performance of an Image Services or FileNet P8 infrastructure.
• The ability to invoke tasks across a widely distributed system without the need to logon locally.
• Automatic restart of failed processes based on unique circumstances and automated creation of debug files necessary for root cause analysis.

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• Customer extensible knowledge base enables rapid remediation of system issues using IBM support teams’ best practices for error cause and correction. Customers can hyperlink directly to existing PMR case notes directly from the FSM console.

• Proactive real-time monitoring of more than 1,200 performance and system parameters and real-time log file monitoring of more than 28 log files for fault detection and prevention.

• Notification. Real-time notifications send alerts to personal digital assistants, cell phones, e-mail, pagers or operator consoles. Notifications based on security levels alert the administrative team before a situation affects users.

• Automation of more than 85 configuration and administration tasks helps reduce IT operational costs.

• Management Reports: Includes ready-to-use standard reports for management reporting and trend analysis.

• Web console for setting thresholds, monitoring frequencies and notification options.

• Ready-to-use system monitoring capabilities for IBM FileNet products including Capture, Image Services, Content Services, eProcess, Business Process Manager, Content Manager, Email Manager and InfoSphere Enterprise Records.

• Reduced problem diagnosis and resolution time, which lowers total cost of ownership.

• Intelligent management for more than 20 IBM FileNet and third-party log files. These log files can be analyzed automatically for critical event information, including filtering, duplicate detection and escalation and de-escalation of severities.

• Custom reports and data analysis incorporating critical event information in third-party reporting tools.

• Data coalesced from a distributed system into a single aggregate to provide "as it happens" interpretation of a system anomaly.

• Integration with industry-leading enterprise systems management tools including IBM Tivoli®, HP OpenView, BMC Patrol, CA™ Unicenter and Microsoft® so that the data center/help desk can remotely administer IBM FileNet servers