Tivoli Netcool Enterprise VoIP Manager

Simplified, scalable management of VoIP on Cisco and Nortel platforms

Simplify VoIP management and gain real-time visibility to monitor application health, speed troubleshooting and determine capacity, while scaling to meet future requirements.

Offers medium and large enterprises and managed service providers integrated, best-of-breed voice and data fault, performance and usage tools to simplify the management of Cisco and Nortel VoIP environments.

  • Delivers a central point of management for VoIP applications, servers and underlying IT infrastructure, from PBX to gateways, to enable proactive monitoring, troubleshooting and capacity usage.
  • Offers real-time displays and reporting capabilities to determine the availability and performance of the physical infrastructure, as well as voice application problems, including Music on Hold and Interactive Voice Response applications.
  • Offers automated alerts based on user-generated thresholds to quickly and accurately identify the root cause, isolate the problems and prioritize recovery efforts to more efficiently respond to network outages or VoIP problems.
  • Eliminates the need to purchase, install, manage and integrate separate tools on separate servers by providing out-of-the-box support for Nortel CS1K/BCM Call Pilot, Cisco CCM4 and CCM5, and Unity VoIP platforms.
  • Integrates into and extends the Tivoli network management suite of products designed for converged network management to enhance existing network management applications and best practices for end-to-end, real-time IPT management.
  • Grows to meet future requirements through a roadmap for voice quality management, as well as a flexible foundation that can scale to support enterprise environments of up to 100,000 IP end points.
  • Delivers a strong platform for managed server provider offerings with a small initial footprint, quick time to value, integration with the broader Tivoli portfolio and advanced features that include user-definable workflows, custom workspaces and the ability to automate repetitive tasks.

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Features, advantages and benefits
FeaturesAdvantagesBenefits
Single-pane-of-glass visibility for VoIP applications, systems, and underlying IT infrastructure Provides the visibility needed to isolate problems. Helps prioritize recovery efforts Shortens Mean Time To Repair (MTTR)
Monitors QoS and resource utilization Helps set proper CoS and call admission policies Improve dial tone reliability and avoid problems due to network or resource congestion
Flexible historical reporting of fault, performance, capacity and usage Helps understand monthly performance against quality objectives. Helps understand trends Helps share information across the business to align IT and business objectives. Helps avoid future problems. Helps understand usage of VoIP investment
Out-of-the-box support for Cisco and Nortel. Includes IBM Tivoli Monitoring, IBM Tivoli Netcool OMNIbus Reduces cost, effort and time to deploy. Embeds best practices, uses systems familiar to Tivoli customers Faster time to value
Passes alerts to Netcool OMNIbus Automates alerting process to help identify problem causes quickly Improves service health
Highly scalable platform manages up to 100,000 IP end-points
Grows with changing and increasing business requirements. For Managed Service Providers, provides a platform

  • Simplifies VoIP management by consolidating management of VoIP applications, servers and underlying IT infrastructure, from PBX to gateways

  • Provides single-pane-of-glass, real-time visibility into quality and health to improve control over service delivery.

  • Helps reduce VoIP troubleshooting time with automated alerting to help identify problem causes.

  • Reports usage trends, performance history, faults and detailed information for visibility into capacity, usage, and service delivery.

  • Scales to over 100,000 IP endpoints and integrates into the Tivoli portfolio to keep up with growing requirements.

  • Includes instances of IBM Tivoli Netcool OMNIbus and IBM Tivoli Monitoring to minimize costs and time to value.

  • Version 1.1 supports Nortel CS1K/BCM Call Pilot and Cisco CCM and Unity VoIP platforms.

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Tivoli Netcool Enterprise VoIP Manager

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