Tivoli Netcool/OMNIbus Gateways

Enables bi-directional integration between IBM Tivoli Netcool solutions, and 3rd party applications

Netcool/OMNIbus gateways enable you to exchange alerts between ObjectServers and complementary third-party applications, such as databases and helpdesk or Customer Relationship Management (CRM) systems.

You can use gateways to replicate alerts or to maintain a backup ObjectServer. Application gateways enable you to integrate different business functions. For example, you can configure a gateway to send alert information to a helpdesk system. You can also use a gateway to archive alerts to a database.

Bidirectional gateways allow alerts to flow from the source ObjectServer to the target ObjectServer or application and also allow feedback to the source ObjectServer. In a bidirectional gateway configuration, changes made to the contents of a source ObjectServer are replicated in a destination ObjectServer or application, and the destination ObjectServer or application replicates its alerts in the source ObjectServer. They can be considered as synchronization tools.

In the case of helpdesk or CRM gateways, a one-to-one mapping between the Netcool event and corresponding trouble ticket is created. Any updates, deletes/closures, and/or journal entries made at either end are propagated across the gateway to the event or ticket's counterpart.

The benefit of this is that operators' Network Management Systems are synchronized with its CRM/Troubleticketing system automatically. The value of an assured level of consistency can not be undervalued especially when considering the cost of discrepancy and user error when the two systems are normally coordinated.